St J Subaru, a Vermont Subaru Dealer is well known throughout New England for their quality customer care and one of a kind buying experience. We strive to provide you with the highest level of customer service, and in accordance with this we are a member of the Subaru Stellar Performer Program.
The Stellar Performers program is the dealer certification component of The Subaru Difference initiative. What do we mean by “certification”? It means that a Subaru Dealer (each of whom is an independent businessperson operating under a Subaru franchise agreement) has voluntarily undergone a process that isolates all customer and owner “touch points” within the dealership, has developed a set of action plans for meeting customer standards, has been monitored and guided toward improvement and has been recognized for the achievement of measurable positive results in the eyes of the dealer’s customers.
Certification begins with a rigorous review of dealership operating procedures by an impartial third-party organization. The purpose of this examination is to identify strengths and weaknesses in every area of the dealership that interfaces with Subaru customers and owners. (Source: http://www.drive.subaru.com/Spr03_SubaruDiff.htm)
The Stellar Performers program is the dealer certification component of The Subaru Difference initiative. What do we mean by “certification”? It means that a Subaru Dealer (each of whom is an independent businessperson operating under a Subaru franchise agreement) has voluntarily undergone a process that isolates all customer and owner “touch points” within the dealership, has developed a set of action plans for meeting customer standards, has been monitored and guided toward improvement and has been recognized for the achievement of measurable positive results in the eyes of the dealer’s customers.
Certification begins with a rigorous review of dealership operating procedures by an impartial third-party organization. The purpose of this examination is to identify strengths and weaknesses in every area of the dealership that interfaces with Subaru customers and owners. (Source: http://www.drive.subaru.com/Spr03_SubaruDiff.htm)
